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Introduction

https://www.vapecanal.co.uk Strictly comply with laws and regulations and abide by the following privacy protection principles to provide you with more secure and reliable services:

1. Safety and Reliability:

We try our best to prevent your information from leakage, damage and loss through reasonable and effective information security technology and management process.

2. Independent Choice:

We provide you with convenient information management options so that you can make appropriate choices and manage your personal information.

3. Communication Secrets Protection:

We strictly comply with laws and regulations to protect your communication secrets and provide you with secure communication services.

4. Rationality and Necessity:

In order to provide better services to you and other users, we only collect necessary information.

5. Clarity and Transparency:

We strive to introduce our privacy policy to you in a simple and easy manner so that you can clearly understand the manner we process information.

The Privacy Policy mainly explains to you:

I. What Information Do We Collect

II. How Do We Use the Information We Collect

III. How Do We Use Cookie and Related Technologies

IV. Information You Share

V. How Do You Manage Your Information

VI. Information We Share

VII. Information We May Send to You

VIII. Location and Term for Storing Information

IX. Information Security

X. Advertising

XI. Protection of Minors

XII. Scope of Application

XIII. Contact Us

XIV. Changes

XV.  Privacy Commitment

 

We hope that you will carefully read the Privacy Policy (hereinafter referred to as the “Policy”) and understand the manner we collect and use the information in detail, so that you can better understand our services and make an appropriate choice.

The Privacy Policy shall not apply to information collected offline. By using the website, you agree to the terms and conditions of the Privacy Policy, and you agree that your company and personal information are handled on our website for the following purposes. If you do not agree to the terms and conditions of the Privacy Policy, please do not use the website.

If you have any questions, please contact us.

I. Information We Collect

On the basis of the principle of legality, legitimacy and necessity, we only collect the necessary information that can realize the functions of the products and the information that you have voluntarily provided when using our services.

1. The information you fill in when you register your account

Including: (1) personal identifiable information; (2) company information; (3) other information, such as your IP address or Cookie.

(1) Personal identifiable information

“Personal identifiable information” means information that can identify you personal identity, such as your name, date of birth, address, telephone number and email address. The website collects and stores your personal identifiable information you provided to the website. The followings are some examples of your personal identifiable information collected on the website:

1. When you register or open an account, your name, address, email address, telephone number and/or fax number may be collected on the website;

2. If you sign up for an online communication, your email address, name and postal code may be collected on the website;

3. If you choose to participate in a competition or lucky draw, your name, date of birth and email address may be collected on the website;

4. If you purchase products or services, your name, address, credit card and bill information may be collected on our website.

The above list provides an example to explain the personal identifiable information that may be collected by the website. If you do not wish the website to collect your personal identifiable information, please do not provide them to the website.

(2) Company information

“Company information” means information that can identify your company, such as your name, taxpayer’s identification number, registered address, business address/correspondence address, executive director, telephone number and E-mail address. The website collects and stores the corporate identifiable information you provided to the website. The followings are some examples of your corporate identifiable information collected on the website:

1. When you register or open an account, your company name, taxpayer’s identification number, registered address, business address/correspondence address, executive director, telephone number/fax number and E-mail address may be collected on the website;

2. Your email address, name and postal code may be collected on the website if you sign up for an online communication in the name of your company;

3. If you choose to participate in a competition or lucky draw in the name of your company, your company name, business address/correspondence address, telephone number/fax number and E-mail address may be collected on the website;

4. If you purchase products or services in the name of the company, your company name, business address/mailing address, credit card and bill information may be collected on our website.

The above list provides an example to explain the corporate identifiable information that may be collected by the website. If you do not wish the website to collect your corporate identifiable information, please do not provide them to the website.

(3) Non-personally identifiable information

“Non-personally identifiable information” can be technical information or demographic information, such as your age, gender or interests. Non-personally identifiable information can not identify your personal identity. The followings are some examples of non-personally identifiable information collected on the website, and explanations about how they are used:

Internet protocol (IP) address: your IP address is a number that makes the computer connected to the Internet know where to send you data, such as the web page you are reading. The website uses the information to provide you with web pages of the website, adjust the website to meet the interests of users according to your requirements, and measure the traffic within the website.

Cookie: a “Cookie” is a small text file that can be used to gather information about your activities on the website. For example, when you visit a page on the website, a cookie is placed on the user’s machine (if the user accepts a cookie), or if the user has visited the site before, the cookie is read. You can set most browsers to notify you whether you have received cookie, or you can choose to block cookie with your browser, but if you do, you may not be able to use the personalized function that other users enjoy on the website. Some of the cookies we use may be flash cookie or Adobe cookie. Although they are harmless, they may contain demographic information (defined below) and, depending on your browser, these cookies will not normally be deleted in your cookie. Check your browser to determine where these types of cookies are stored and how to delete them.

Web beacon (also known as “explicit gif”, “network errors”, or “pixel tags”): the unique identifier of a small graph “web beacon”, the cookie-like function, is used to help us calculate some pages users visit on certain websites and help determine the effectiveness of promotion or advertising campaigns. When used in E-mail in html format, web beacon can tell the sender whether and when the E-mail has been opened. Different from the cookie stored on a user’s computer hard drive, web beacon is hidden on web pages.

Demographic information: “demographic information” may be the gender, age, postal code and interests that you voluntarily provide to us on the website. We use these information to provide you with personalized services and analyze trends to ensure that the information provided by the website meets your needs. For example, if you subscribe to a particular newsletter,https://www.vapecanal.co.uk may gather your postal code or interests. Please note that we also regard aggregate information that can not identify personal identity as non-personally identifiable information. The above list provides examples of non-personally identifiable information collected on the website.

We collect non-personally identifiable information from all visitors who visit our website. If you do not wish to access the information, please do not visit our website.

2. The information you upload when purchasing products and using services

1) The information that you submit through our customer service or when you attend our activities.

For example, your name, phone number, home address and other information may be included in the questionnaire you fill out when participating in our online activities.

Some of our services may require you to provide certain personally sensitive information for specific functions. If you choose not to provide this type of information, you may not be able to use a particular function in the service properly, but it will not affect you to use other functions in the service. If you voluntarily provide your personally sensitive information, you agree that we will treat your personally sensitive information for the purposes and in the manner set forth in the Policy.

2) The information we obtain when you use the services

Log information: when you use our services, we may automatically collect relevant information and store them as service log information.

Device information: such as device type, operating system version, unique device identifier, battery and signal strength, etc.

Software information: such as software version number and browser type. To ensure the safety of the operating environment or according to the requirements for providing services, we will collect information about the mobile applications and other software you use.

IP address: Internet protocol (IP) address: your IP address is a number that allows the computer connected to the Internet know where to send you data, such as the web page you are reading. The website uses the information to provide you with web pages of the website, adjust the website to meet the interests of users according to your requirements, and measure the traffic within the website.

Service log information: for example, the information you search and view when using our services, service failure information and referrals website, etc.

Communication log information: for example, the communication account, time and duration that you communicated before when using our services.

Location information: 1. When you use location-related services, we may record the location information of your device so as to provide you with relevant services.

2. When you use the service, we may obtain your geographical location information through IP address, GPS, WLAN (such as WiFi) or base station and other channels;

3. The information provided by you or other users when using the service may contain your geographical location information, for example, your locality information may be contained in the account information provided by you and the geographic indication information may be contained in photos shared buy you or others.

3) Other relevant information:

1. In order to help you better use our products or services, we will collect relevant information. For example, we collect friends list and group list information as well as voice print feature value information. To ensure that you can contact people you know when using our service, if you choose to enable the import address book function, we may encrypt the name and phone number of your contact person, and only collect the encrypted information.

2. Information shared by other users contains your information: for example, photos posted or video shared by other users may contain your information.

3. Information obtained from third party partners

We may obtain information that you generate or share when using third-party partner services. For example, when you log in the third-party partner service with your account, we will get the name and login time you log in the third-party partner service to facilitate your authorization management. Please read carefully the user agreement or privacy policy of the third-party partner service.

 

II. How Do We Use the Information We Collect

We strictly comply with the provisions of laws and regulations and agreements with users, and apply the information we collected for the following purposes. If we use your information beyond the following purposes, we will explain it to you again with your consent.

1. Provide services to you

2. Meet your personalized needs

For example, language setting, location setting and personalized help services

3. Product development and service optimization

For example, when our system fails, we will record and analyze the information generated when the system fails to optimize our services.

4. Security guarantee

For example, we will use your information for authentication, security prevention, anti-fraud monitoring, archive backup, customer security services and other purposes. For example, the security software you download or install will detect malicious programs or viruses, or identify fraudulent information for you.

5. Recommend the advertisement and information you may be interested in, etc.

6. Evaluate and improve the effectiveness of our advertisement putting and other promotion as well as promotional activities.

7. Management software

For example, to conduct software certification and software upgrading, we may invite you to participate in the survey of our services.

In order to provide you with a better experience and improve our services or other purposes with your consent, we may use the information collected through certain services for our other services, subject to compliance with relevant laws and regulations. For example, we may use your information when you used some our services for another service to display personalized content or advertisements to you and for user research, analysis and statistics, etc.

To secure the service and help us better understand operation condition of our application, we may record relevant information such as the frequency, failure information, overall usage, performance data of the application you used, and the source of the application. We will not combine the information we store in our analysis software with the personal identifiable information you provided in your application.

 

III. How Do We Use Cookie and Related Technologies

We or our third-party partners may collect your information by placing secure cookie and related technologies with the purpose of providing you with more personalized user experience and services. We will strictly require third party partners to comply with the relevant provisions of the Policy.

You can also set and manage cookie through the browser. But please note that if cookie is out of service, you may not enjoy the best service experience and some services may not work properly. For more information on Cookie security, please refer to Explanation on Cookie Policy.

 

Explanation on Cookie Policy

1. What is a Cookie?

Cookie is a neutral technology that allows a web server to store data in a client or read data from a client.

A Cookie file is a file that stores information related to a user’s visit to a website in the format of .txt.

Cookie content is typically encrypted.

Secure Cookie technology will provide users with more convenient services when surfing the Internet.

2. Purpose of using Cookie on the website

Cookie is very important to improve users’ Internet experience, https://www.vapecanal.co.uk. The Cookie is generally used for the following purposes:

1) Authentication

Cookie can notify us when you access to our services so that we can verify your identity information and ensure the security of your account.

For example, Cookie technology can inform us when you log in https://www.vapecanal.co.uk to the service, so that we can identify whether you log in safely when you visit the site https://www.vapecanal.co.uk of the service, and show you information related to you.

2) Preferences setting

Cookie can help us provide services to you according to the personalized setting of service style and appearance that you want.

For example, Cookie technology can record whether you have read some suggestive presentation, preventing repeated prompts from harassing you; some of your preferences setting in reading presentation (such as font size, etc.) will also be stored in the Cookie, which will automatically adjust to the value you set last time when you visit.

3) Security

Cookie can help us ensure the security of the data and services, and detect cheating, hacking and fraud against our products and services.

For example, Cookie can store ticket information and can be verified by the server to know whether you are automatically logging in the site normally; through the encryption information in the ticket, many types of attacks will be prevented, cross-site information theft access is prevented, and identity impersonation access is prevented.

4) Functions and services

Cookie can help us provide better products and services for users.

For example, cookie can help you fill in the account name of the last time you logged in with the information stored to improve your operation efficiency when you log in.

5) Efficiency

Cookie can avoid unnecessary server load, improve service efficiency, and save resources and energy.

For example, Cookie can help us optimize traffic routing between servers and understand the speed when different users load our services. Sometimes, we may use Cookie to make you load and respond faster when you are using them.

6) Analysis and research

We use these Cookies to understand and improve our products and services and provide reference data for the development of new products or functions.

For example, we use Cookie to understand the manner you use our services to improve the user experience.

For example, when you access to our service, we will collect the time spent in each step to analyze and study the aspects that can be further optimized and improved.

7) Advertising optimization

Cookie can increase the appeal of advertising to users and the value of advertising services to advertisers and publishers.

For example, Cookie can help us show you advertisements that you might be interested in in a https://www.vapecanal.co.uk website or software.

We can also use Cookie to make out if someone who has seen an advertisement on a https://www.vapecanal.co.uk site has subsequently visited that advertiser’s site.

Likewise, our partners may use Cookie to determine if we have displayed advertisements, understand how advertisements behave, or provide us with information about their interactions with you.

3. How to manage Cookie

Most browsers provide users with the function of managing Cookie.

When users set the Cookie in the browser, they can allow the website they trust to use the Cookie and prohibit other websites from using it. For example, you can manage Cookie in Google browser Settings.

Meanwhile, you can also turn on the “do not track (DNT)” function.

 

IV. Information You Share

You can share your information with your friends, family and other users through our services. For example, the text and photos you shared publicly on Facebook or in your moments on other social networking sites.

Please note that this may contain sensitive information such as your personally identifiable information and personal property information, etc. Please carefully consider disclosing your sensitive personal information.

You can control the scope of information you shared through the privacy settings in our service, or delete the information you shared publicly through the settings in the service or under our guidance. However, please note that such information may still be stored independently by other users or unaffiliated third parties beyond our control.

 

V. How Do You Manage Your Information

You may access, modify and delete the registration information and other personal information you provided during the use of our services, or contact us in accordance with the notification guidelines. The scope and manner in which you access, modify, and delete personal information will depend on the specific services you use.

For example, if you wish to stop sharing your geo-location information when using geo-location related services, you can stop sharing by using mobile phone location shutdown function, and the shutdown function provided by hardware and software service providers as well as communication service providers. It is recommended that you read the relevant guidelines carefully.

We will collect and use your information only for the purpose of realizing the functions of our products or services in accordance with the Policy.

If you find that your personal information we collect and use violates laws, administrative regulations or the agreement of both parties, you can require us to delete them.

If you find any errors in your personal information that we have collected and stored, you can also require us to correct them.

Please contact us through the contact information listed in the Policy.

When you access, modify and delete relevant information, we may ask you to authenticate to ensure the security of your account.

Please understand that we may not be able to meet all your requirements due to technical limitations, legal or regulatory requirements, and we will respond to your request within a reasonable period of time.

 

VI. Information We Share

We strictly limit the sharing of information in accordance with laws and regulations. For example, with your prior consent, we may share your personal information with the third party. Only for achieving the purpose of external processing may we share your personal information with third parties (third party service suppliers, contractors, agents, advertising partners and application developers, for example, communication service provider who sends the e-mail on behalf of us or location map service supplier who provides location service with us) (they may not be located in your scope of law), and let them process the above information for us according to our instructions,  Privacy Policy and other relevant privacy and security measures, for the following purposes:

1) Provide our services to you;

2) Achieve the purpose partially described in “How we use the information we collect”;

3) Perform our obligations and exercise our rights under the Registration Agreement or the Policy;

4) Understand, maintain and improve our services.

If we share your information with the above third parties, we will apply encryption, anonymous processing and other means to ensure the security of your information.

5) With continuous development of our business, when the occurrence of a merger or acquisition, transfer of assets and other transaction leads to the sharing of your personal information to third parties, we will inform you of relevant situation through push notification, announcement and other forms, and continue or ask for new managers to continue to protect your personal information in accordance with the laws and regulations and standards not less than the requirement set by the Policy.

6) We will use the collected information for big data analysis.

For example, we use the information collected to analyze and form urban thermal maps or industry insight reports that do not contain any personal information.

7) We may disclose and share with our partners information that is statistically processed and shall not contain identifying content, for the purpose of understanding how users use our services or letting the public know the overall usage trend of our services.

We may disclose your personal information for the following purposes

1) To comply with applicable laws and regulations and other relevant provisions;

2) To comply with the provisions of court judgments, orders or other legal procedures;

3) To comply with the requirements of relevant government agencies or other legally authorized organizations;

4) Laws, regulations and other relevant provisions that we have reasons to believe we need to comply with;

For the purpose of implementing relevant service agreements or the Policy, protecting social and public interests, and protecting the personal and property safety or other legitimate rights and interests of our customers, us or our affiliated companies, other users or employees.

 

VII. Information We May Send to You

Information push

When you use our services, we may send you email, SMS, information or push notifications.

You can choose to unsubscribe on your device by following our tips.

Announcements related to service

We may issue service-related announcements to you when necessary (for example, when a service is suspended due to system maintenance).

You may not be able to cancel these announcements that are related to service and the nature does not belong to advertising.

 

VIII. Location and Term for Storing Information

Location for storing information

We store the personal information collected within China on the basis of the provisions of laws and regulations.

Term for storing information

In general, we only retain your personal information in the minimum amount of time that is necessary for realizing purposes. But, we may change the storage time of personal information as required by law under the following circumstances:

1) To comply with applicable laws and regulations and other relevant provisions;

2) To comply with court judgments, orders or other legal procedures;

3) To comply with the requirements of relevant government agencies or legally authorized organizations;

4) Laws, regulations and other relevant provisions that we have reasons to believe we need to comply with;

5) For the purpose of implementing relevant service agreements or the Policy, protecting social and public interests, and protecting the personal and property safety or other legitimate rights and interests of our customers, us or our affiliated companies, other users or employees.

6) When our products or services cease to operate, we will notify you in the form of push notification and announcement, etc., and delete or anonymously process your personal information within a reasonable period of time.

 

IX. Information Security

We provide the corresponding security guarantee for your information to prevent the loss, improper use, unauthorized access or disclosure of information

We strictly comply with laws and regulations to protect users’ communication secrets.

We will use various security measures within a reasonable level of security to ensure the security of information.

For example, we use encryption techniques (for example, TLS and SSL), anonymous processing, and other measures to protect your personal information.

We establish special management systems, processes and organizations to ensure information security.

For example, we strictly limit the scope of personnel who accesses to information, and require them conduct confidentiality obligations and make a review.

In case of any security event such as personal information disclosure, we will start an emergency plan to prevent the expansion of the security event and inform you in the form of push notification and announcement.

X. Advertising

We may use your relevant information to provide you with more relevant advertisements on relevant websites, applications and other channels.

For providing you with more practical advertisements, we will customize some advertisements you may receive on our services according to your purchase of our services and products. Our advertisers can apply https://www.vapecanal.co.uk advertising platforms to show you advertisement. You can opt out, but please understand that you may still receive a popular advertisement after you opt out.

XI. Protection of Minors

We attach great importance to the protection of minors’ personal information.

According to the relevant laws and regulations, if you are a minor under the age of 18 (what is the age of minors in the UK?), you shall obtain prior consent from your parents or legal guardian before using the serviceshttps://www.vapecanal.co.uk.

 

If you are the guardian of the minor, when you have any questions about the personal information of the minor under your guardianship, please contact us through the contact information in Section XIII.

 

XII. Scope of Application

All our services are applicable to the Policy.

Certain services have specific privacy guidelines/statements which more specifically describe how we process your information in the service.

If there is any inconsistency between the Policy and the privacy guidelines/statements for specific services, the specific privacy guidelines/statements shall prevail.

Please note that the Policy shall not apply to services provided by other companies or individuals.

For example, you use an account to log in to services provided by other companies or individuals.

Your use of such third party services is subject to its privacy policy (not the Policy) and you need to read their policy carefully.

 

XIII. Contact Us

If you have any questions about the Policy or other related matters,

Please contact us by  447761091660  .

 

You may also fill in the relevant information according to the guidelines provided by us.

Send your questions to   [email protected]      

Or mail to the following address:

Address:  160 THE EDGE, CLOWES STREET, SALFORD, MANCHESTER, M3 5NE, ENGLAND                                   

Postal code:         M3 5NE    

We will review the issue as soon as possible and respond within 15 days upon verifying your user identity.

 

XIV. Changes

We may revise the Policy in due course.

If such change will result in a substantial loss of your rights under the Policy, we will notify you by notice in a prominent place on the page or by sending you an email before the change takes effect.

In this case, if you continue to use our services, you agree to be bound by the revised policy.

 

XV. Privacy Commitment

We promise to undertake confidentiality obligations for your company and personal information as well as privacy. Without your authorized consent, the website will not disclose your company and personal information to a third party, except for the following circumstances, and the website will not assume any responsibility:

1. The government departments requires the website to provide in accordance with the laws, regulations and provisions as well as other normative legal documents (collectively referred to as “laws and regulations”) of the UK;

2. Your company and personal information are disclosed as a result of your informing or disclosing your user name and password to others;

3. Including but not limited to information disclosure, loss, theft or tampering caused by force majeure such as hacker attack, computer virus invasion and outbreak and government control, etc.;

4. Measures taken to protect others from imminent danger to their life, body or property;

5. The website will link to other websites, but shall not be responsible for the privacy policy, content and security of other websites;

6. In addition, if you find any illegal use of your user account and security vulnerabilities, you shall immediately notify the website;

7. Caused by your own negligence and other errors;

8. Your records on the website may be an evidence for your violation of laws, regulations and the Agreement.

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